Frequently Asked Questions

  • + Product FAQs

    • Q:

      What is Peptiva™ Probiotics + Sleep Support?

      A:

      Peptiva™ Probiotics + Sleep Support is a nighttime probiotic supplement that restores digestive balance as you sleep. It contains clinically validated probiotic strains for healthy digestion, plus key sleep-support ingredients for restful sleep.

      Q:

      Who should take this product?

      A:

      Adults, male and female, who are looking to support their digestive health and to obtain benefits for relaxation and sleep.

      Q:

      What are probiotics?

      A:

      Probiotics are defined by the World Health Organization (WHO), as “live microorganisms, which when administered in adequate amounts, confer a health benefit on the host.”

      • Lactobacilli probiotics are most prevalent in the small intestine and Bifidobacteria probiotics are most prevalent in the large intestine.
      Q:

      What affects the balance of good and bad bacteria in the body?

      A:

      The balance between helpful and harmful bacteria in the gut can change. The environment, stress, and other factors can kill off the helpful gut bacteria. Probiotics can help by delivering healthy bacteria to the digestive system.

      Q:

      What are the ingredients in Peptiva™?

      Serving Size 1 Vegetarian Capsule
      Servings Per Container 30

      Amount Per Serving % DV
      Proprietary Probiotic Matrix
      • Lab4™ Clinical Cultures
      • Lactobacillus acidophilus (ATCC SD6865)
      • Lactobacillus acidophilus (ATCC SD6866)
      • Bifidobacterium bifidum (ATCC SD6869)
      • Bifidobacterium animalis subsp. lactis (ATCC SD6870)
      • Active Microbiome Blend
      • Lactobacillus rhamnosus IMC501
      • Lactobacillus paracasei IMC502
      26 Billion CFU
      Gamma-Aminobutyric Acid (from PharmaGABA®) 100 mg
      Valerian Root Extract 50 mg
      Melatonin (immediate release) 0.75 mg
      Melatonin (delayed release) 0.75 mg

      † Daily Value (DV) Not Established
      Other Ingredients: Other Ingredients: Hypromellose, microcrystalline cellulose, maltodextrin, silica, starch, magnesium stearate, titanium dioxide, FD&C Red #40 and FD&C Blue #1.

      Q:

      Why does the label list three parts for the probiotic names?

      A:

      The first part is the name of the genus, the second part is the species, and the third part is the name of the strain. For example, Lactobacillus acidophilus (ATCC SD6865) is from the genus “Lactobacillus” and has the species name “acidophilus.” ATCC SD6865 is the name of the strain. Identification of these three components is important as some products only provide a general term such as “Lactobacillus”.

      Q:

      How long does it take for Peptiva™ to work?

      A:

      After ~30 minutes you can:

      • Feel calm, relaxed, and de-stressed
      • Enjoy deeper, more satisfying sleep

      In just 8-12 weeks you can:

      • Support the balance of good bacteria within your intestinal tract
      • Promote intestinal comfort, function, and regularity
      • Reduce occasional abdominal discomfort and bloating
      Q:

      What does guaranteed potency through the expiration date mean?

      A:

      The proprietary probiotic matrix of 26 billion CFUs has been tested to ensure the full 26 billion cultures in each dose are live and active when used by the expiration date.

      Q:

      Why do some products in the marketplace have a “manufactured by” date?

      A:

      A “manufactured by” date states when the product was bottled and does not guarantee potency throughout the shelf life of the product. Peptiva™ has guaranteed potency through expiration date.

      Q:

      What is a CFU?

      A:

      A colony forming unit (CFU) is a unit used to estimate the number of viable (live) bacteria in a product.

      Q:

      Some other products have more CFUs than Peptiva™. Does that mean they’re better?

      A:

      A higher CFU count doesn’t always mean higher quality. It doesn’t matter how many billions of CFUs a product has if they’re not all there when you use it. Many probiotics, especially those marketing ridiculously high CFU counts, lose their potency before expiration, and this provides no benefit. In order to benefit from your probiotic supplement, the healthy bacteria must be live and active when it reaches your intestine. A lot of probiotics lose their potency even before they enter your body.

      Q:

      What does clinically validated probiotics mean?

      A:

      The dosage (CFU count) is clinically validated by laboratory testing and potency validation, including expiration dating. Dosages are also based on published human clinical data on specific strains that show an effect. Peptiva’s Proprietary Probiotic Matrix contains Lab4™ Clinical Cultures and an Active Microbiome Blend, both of which undergo rigorous testing to comply with these stringent specifications.

      Q:

      When is the best time to take Peptiva™?

      A:

      This product should be taken 30 to 60 minutes before bedtime. As your body winds down, we believe it’s an ideal environment for the clinically validated multi-strain probiotic matrix to thrive.

      Q:

      Should this product be taken with food?

      A:

      This product can be taken with or without food.

      Q:

      Can this product be opened and mixed into food or water?

      A:

      We cannot verify the potency and efficacy of ingredients that are removed from the capsules since we do not test them under those conditions. Therefore, we cannot suggest opening capsules prior to ingestion.

      Q:

      Does this product contain any allergens?

      A:

      This product does not contain any known allergens.

      Q:

      Is this product considered vegan/vegetarian?

      A:

      Yes, this product is considered vegan/vegetarian and does not contain any animal derived ingredients.

      Q:

      What does this product look like?

      A:

      The capsule shell is purple and white, and the powder fill is cream to beige with grey speckles, but may have slight color variances due to raw materials.

      Q:

      Are there any side effects associated with this product?

      A:

      There are no known side effects.

      Q:

      Can I take Peptiva™ every day?

      A:

      Yes, this product can be taken daily, and in fact, we recommend consistent daily intake to achieve maximum digestive health benefits.

      Q:

      Can I take Peptiva™ with my prescription medication(s)?

      A:

      We never recommend adding any dietary supplement to your health regimen without consulting with your healthcare practitioner. This is especially important if you are taking antibiotics or corticosteroids, as there may be product interactions or diminished benefits from your probiotics.

      Q:

      Should I stop taking my digestive medications when I start Peptiva™?

      A:

      Do not stop any medication without first consulting with your healthcare practitioner.

      Q:

      Why are there two types of melatonin?

      A:

      This product contains immediate and delayed release melatonin to help someone fall asleep (promoting sleep onset) and stay asleep during the night. Each form of melatonin provides 0.75 mg, with a total melatonin dose of 1.5 mg.

      Q:

      Does this product need to be refrigerated?

      A:

      No, this product should not be refrigerated. Refrigeration can cause unwanted condensation to accumulate within the capsules, which can promote the growth of harmful outside bacteria and degradation of the ingredients. The product should always be kept in a cool, dry place away from kitchens and bathrooms (or any other place with high heat or humidity).

      Q:

      What is the shelf life?

      A:

      This product has a shelf life of 18 months.

      Q:

      How do I store Peptiva™?

      A:

      To maximize the effectiveness of Peptiva™, we recommend that you store the product in its original blister pack in a cool, dry place. The blister package should be kept at room temperature and humidity [59-77° F (15-25° C), 60% RH]. We recommend that you do not put Peptiva™ into other packages, including pill boxes. Do not refrigerate and keep away from kitchens, bathrooms, and any place with high heat and/or humidity.

      Q:

      What is unique about this product compared to what is already in the marketplace?

      A:

      Peptiva™ is unique for these reasons:

      • Innovative and unique formula
      • Doctor formulated
      • Clinically validated multi-strain probiotic matrix
      • Supports digestive health, plus relaxation and sleep quality
      • Guaranteed potency through the expiration date
      • No refrigeration necessary
      • One capsule daily
      • Vegetarian formula
      Q:

      Does Peptiva™ meet FDA requirements?

      A:

      Peptiva™ is encapsulated under strict FDA guidelines for Good Manufacturing Practices. The ingredients you’ll find in Peptiva™ are carefully sourced to ensure maximum purity and potency.

      Q:

      Can this product be given to animals?

      A:

      This product was designed and tested for human consumption only. We do not have any serving size recommendations or information on consumption by animals. We recommend consulting with your veterinarian.

  • + Shipping FAQs

    • Q:

      How long does it take to receive an order?

      A:

      Your product is shipped via USPS First Class Mail the day after you order and should be on your doorstep 1 to 5 business days later. Orders placed Friday-Sunday are shipped on Monday.

      Q:

      What are the shipping costs?

      A:

      Shipping starts at $4.99 per delivery of purchased item to your home. However, if larger quantities are purchased in your order, shipping and processing will be calculated accordingly. Applicable taxes will also be added as necessary.

      Q:

      Can I get the item(s) faster? (Express Overnight, etc.)

      A:

      Our USPS First Class mail will arrive very quickly at your doorstep. At this time, we do not currently offer express overnight shipment.

      Q:

      Can you ship to a P.O. Box

      A:

      Yes, we can ship to P.O. boxes.

      Q:

      Which carriers are available to ship my order?

      A:

      We ship all orders via the United States Postal Service.

      Q:

      How do I check the status of my order?

      A:

      You can check the status of your order by calling the Peptiva™ Customer Service Department at 1-800-355-6050.

  • + Payment FAQs

    • Q:

      How do I order?

      A:

      Visit our website at www.PeptivaProbiotics.com and fill in your personal and credit card information. Our online ordering process is secure, quick, and easy, and we always respect your privacy and adhere to the Privacy Policy.

      Q:

      Which credit cards are accepted for the program

      A:

      We currently accept Visa, Mastercard, Discover, and American Express.

      Q:

      Can I pay by cash? If so, how?

      A:

      We apologize but we do not accept cash payments on www.PeptivaProbiotics.com.

      Q:

      Can I pay by check or money order? If so, how?

      A:

      We apologize but we do not accept checks or money orders on www.PeptivaProbiotics.com.

      Q:

      What company name will appear on my credit card statement?

      A:

      DDL* Peptiva

  • + Customer Support FAQs

    • Q:

      What if Peptiva™ doesn't work?

      A:

      Unlike most businesses, Peptiva™ covers you for a full 30 days starting from the date a monthly supply of the product was shipped to you. If you're not 100% satisfied with your results, simply attain an RMA number from our Customer Service Department and send us back your unused portion for a full refund. Please note that shipping and processing charges are non-refundable. Customer service comes first at Peptiva™. Trial bottles are not subject to return.

      Q:

      How can I be sure that my information is safe and secure?

      A:

      We take the privacy and protection of your personal information extremely serious. That’s why we use industry-standard security protocols like a 2048-bit encryption connection to ensure any data you send this site stays 100% secure.

      Q:

      Are your testimonials real?

      A:

      All testimonials featured on our webpage are from real people who have experienced real success using Peptiva™. Where applicable they have signed legal consent forms to allow us to showcase their success on our websites and promotional materials. Images, however, may be stock photography.

      Q:

      Will I be billed if I keep my trial pack?

      A:

      If after your 15-day trial you are certain that you love Peptiva™, simply do nothing. Not until day 18 will you be shipped a fresh, one-month supply of Peptiva™ and be subsequently billed the ultra-low price of $59.99 plus $4.99 shipping and processing and applicable taxes. And remember, there's never any obligation — you can cancel your membership at any time, for any reason by calling 1-800-355-6050.

      Q:

      How fast will Peptiva™ work for me?

      A:

      The relaxation and sleep effects can be felt after 30 minutes of ingestion. For improved digestion, we recommend that customers use Peptiva™ consistently for 8 to 12 weeks.

  • + Trial FAQs

    • Q:

      What is the return policy?

      A:

      Our trial offer does not obligate you to purchase our product. If you cancel before 18 days have passed, you will not be shipped more Peptiva™, nor billed any additional charges. You can keep your trial supply as our gift to you. After your trial period, if you wish to receive a refund for any additional purchase, you need only send back the unused portion within 30 days of the date the product was shipped to you and a full refund will be provided. Refunds will be provided regardless of reason for dissatisfaction.

      Q:

      How and where do I send a return?

      A:

      In order to receive a full refund, you must contact our customer service department at 1-800-355-6050. Our customer service team will give you a Return Merchandise Authorization number and return shipping instructions.

      Q:

      Do you provide a money back guarantee?

      A:

      Yes, we provide a 30-day money back guarantee. This means that we offer a complete refund (including shipping and processing) for any returned monthly supply of any product postmarked within 30 days of the date the product was shipped to you.

      Q:

      What is your cancellation policy?

      A:

      You can cancel your subscription to Peptiva™ at any time, for any reason, hassle-free. You will not be obligated to receive future shipments nor will you be charged again in the future.

      Q:

      How can I cancel my order?

      A:

      You may email us at support@peptivaprobiotics.com to cancel your order, or if you'd prefer you may call our Customer Service Center at 1-800-355-6050

Portal FAQs

  • Q: What can I do in the portal?

    • A:

      In the Portal, you will be able to:

      • Edit your Account Info
      • Check your Order Status
      • View Upcoming Orders
      • Manage Your Account:
        • Extend trial period
        • Postpone next shipment date
        • Request Cancellation/Reactivate
      • Make Purchases
  • Q: What if there is an issue with my online account?

    • A:

      Please contact our customer service here: support@peptivaprobiotics.com

  • Q: How can I be sure my information is safe?

    • A:

      We take the privacy and protection of your personal information extremely serious. That’s why we use industry-standard security protocols like a 2048-bit encryption connection to ensure any data you send this site stays 100% secure.

  • Q: Why did you ask for my date of birth?

    • A:

      By providing your birth date, this allow us to accurately suggest other products that you might be interested in. It also allows us to provide you with special offers on your birthday!

  • Q: What are the terms of the trial offer?

    • A:

      From our website: "You have no obligation to buy anything in the future as long as you call to cancel the autoship program within 18 days after you place your order. If you do not cancel before then, you will be enrolled in our autoship program and, as part of the program, we will automatically send you a fresh one-month supply of Peptiva beginning in 18 days and every 30 days thereafter for just $59.99 plus $4.99 shipping and processing and any applicable tax per supply, charged each month to the card you provide today. You may cancel anytime by calling 1-800-355-6050 or support@peptivaprobiotics.com and the sample is yours to keep. No future commitments, no hassles. Cancel any time."

  • Q: How will my package be shipped?

    • A:

      US Orders: We ship all orders by the United States Postal Service.
      Canadian Orders: We ship all orders by the Canadian Post.

  • Q: When can I expect to receive my order?

    • A:

      Product is shipped the day after you order and should be on your doorstep 1 to 5 business days later. Orders placed Friday-Sunday are shipped on Monday.

  • Q: What forms of payment are accepted?

    • A:

      We currently accept Visa, Mastercard, Discover, and American Express. We apologize but we do not accept PayPal as a form of payment.

  • Q: What is the return policy?

    • A:

      Our trial offer does not obligate you to purchase our product. If you cancel before 18 days have passed, you will not be shipped more Peptiva nor billed any additional charges. You can keep your trial bottle as our gift to you. After your trial, if you wish to receive a refund for your purchase, you need only send back the unused portion within 30 days of the date the product was shipped to you and a full refund will be provided. Refunds will be provided regardless of reason for dissatisfaction.

  • Q: How and where do I send a return?

    • A:

      In order to receive a full refund, you must contact our customer service department at 1-800-355-6050. Our customer service team will give you a Return Merchandise Authorization number and return shipping instructions.

  • Q: Do you provide a money back guarantee?

    • A:

      Yes, we provide a 30 day money back guarantee on all bottle purchases. This means that we offer a complete refund (including shipping and processing) for any returned product postmarked within 30 days of the date the product was shipped to you.

  • Q: What is your cancellation policy?

    • A:

      You can cancel your subscription to Peptiva at any time, for any reason, hassle-free. You will not be obligated to receive future shipments nor will you be charged again in the future.

Still can't find your answer? Email us at support@peptivaprobiotics.com or call us at 1-800-355-6050 and speak with one of our representatives.

Want to return a product? Please call customer care for an RMA number before shipping returns to our address. Packages without an RMA number attached will not be accepted.

US returns may be sent to:
Peptiva
2323 South 3600 West
West Valley City, UT 84119